August 21, 2018

What does it take to really understanding what journey your customer takes when interacting with your business? Annette Franz of her company CX Journey has a way we can really understand this more clearly through Journey Mapping.

July 17, 2018

"Did I show up like I wanted to show up?" Today's blog is very focused on you and the you in your business, drilling down and exploring your prepared identity.

July 3, 2018

The small incremental steps of innovation should be entertained in every business if they want to be sustainable. By asking new questions, by new voices, hearing new stories, lighting up new passions and trialling new experiments will ensure your survival for years to...

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